Privacy Policy

Last updated: 15 February 2025

At velantrioxa, we take your privacy seriously. This policy explains what information we collect when you use our weekly budgeting tools, why we need it, and how we keep it safe. We've written this in plain language because we believe you shouldn't need a law degree to understand what happens with your data.

Who We Are

velantrioxa is a financial planning service based in Robina, Queensland. We help Australians manage their weekly budgets through our online platform at velantrioxa.com. When we say "we," "us," or "our" in this policy, we're talking about velantrioxa and our team.

Our registered office is at Shopping Centre, Shop 4178 Robina Town Centre Dr, Robina QLD 4226, Australia. We operate under Australian privacy law, specifically the Privacy Act 1988 and the Australian Privacy Principles.

What Information We Collect

Look, we only collect what we actually need to provide you with a decent budgeting service. Nothing more. Here's what that includes:

Account Information

  • Your name and email address when you create an account
  • A password (which we encrypt, so even we can't see it)
  • Phone number if you choose to add one for account recovery
  • Your general location (state level) to provide relevant financial tips for your region

Financial Data You Enter

  • Income details and payment frequency
  • Budget categories and spending limits you set up
  • Transaction notes and custom tags you create
  • Historical budget data to show trends over time

Important note: We never connect directly to your bank accounts or see your actual banking credentials. You manually enter what you want to track, which means you stay in control of what we see.

Technical Information

  • IP address and browser type for security purposes
  • Device information to make sure our site works properly for you
  • Usage patterns to fix bugs and improve features
  • Session data to keep you logged in securely

How We Use Your Information

We're not in the business of selling your data or bombarding you with ads. Here's what we actually do with your information:

Purpose What This Means
Service Delivery Running the budgeting tools, saving your data, showing you trends and reports
Account Management Verifying your identity, resetting passwords, handling support requests
Security Preventing fraud, detecting unusual activity, protecting against unauthorized access
Improvements Understanding which features work well, fixing problems, developing new tools
Communication Sending important updates about your account or changes to our service

We might occasionally send you tips about budgeting or new features we've added, but you can opt out of these emails anytime. The unsubscribe link is right at the bottom of every message.

How We Protect Your Data

Your financial information is sensitive, and we treat it that way. Here's how we keep it secure:

1

Encryption Everywhere

All data travels between your device and our servers using 256-bit SSL encryption. That's the same level banks use. Your stored data is also encrypted at rest.

2

Limited Access

Only essential team members can access user data, and they're bound by strict confidentiality agreements. We log every access for accountability.

3

Regular Security Audits

We conduct quarterly security reviews and promptly patch any vulnerabilities. Our systems are monitored around the clock for suspicious activity.

4

Secure Infrastructure

Our servers are hosted in Australian data centres that comply with ISO 27001 standards. We maintain regular backups stored in geographically separate locations.

That said, no online service is 100% secure. We do our absolute best, but you should also use a strong, unique password and enable two-factor authentication if we offer it.

Your Rights Under Australian Law

Australian privacy law gives you several rights when it comes to your personal information. Here's what you can do:

Access Your Data

You can request a copy of all personal information we hold about you. We'll provide it within 30 days in a readable format.

Correct Mistakes

If any information we have is wrong or outdated, you can ask us to fix it. Most account details can be updated directly in your settings.

Delete Your Account

You can request deletion of your account and associated data anytime. We'll remove everything within 14 days, except what we legally need to keep.

Withdraw Consent

If you previously agreed to something (like marketing emails), you can change your mind. Just update your preferences or contact us.

Export Your Data

Want to move to another service? We'll give you your budget data in CSV format so you can take it with you.

Lodge a Complaint

If you're unhappy with how we've handled your information, you can complain to us or directly to the Office of the Australian Information Commissioner.

To exercise any of these rights, just send us an email at support@velantrioxa.com. We'll need to verify your identity first (for your protection), but then we'll get moving on your request right away.

Who We Share Information With

We don't sell your data. Period. But we do need to share limited information with some third parties to keep our service running:

Service Providers

We work with companies that help us deliver our service, like cloud hosting providers and email delivery services. These companies only get the minimum data they need to do their job, and they're contractually obligated to protect it.

Legal Requirements

Sometimes we're legally required to disclose information to government agencies or law enforcement. This might happen if there's a court order, subpoena, or genuine emergency. We'll only share what's legally required and nothing more.

Business Transfers

If velantrioxa is ever sold or merged with another company, your information would be part of that transfer. We'd notify you beforehand and give you options if the new owner's privacy practices differ from ours.

We never share your financial data with advertising networks or data brokers. Your budget information stays between you and us.

How Long We Keep Your Data

We keep your information as long as your account is active. If you stop using velantrioxa but don't delete your account, we'll keep it for three years in case you want to come back. After that, we'll delete everything except:

  • Basic transaction records we're required to keep by Australian tax law (seven years)
  • Records of any disputes or legal matters until they're resolved
  • Aggregated, anonymized usage statistics that can't identify you personally

When we delete data, we do it properly. It's permanently removed from our active systems and backups within 90 days.

Cookies and Tracking

Yes, we use cookies, but not in a creepy way. Here's what's happening:

Essential Cookies

These keep you logged in and remember your preferences. The site won't work properly without them, so they're not optional.

Analytics Cookies

We use basic analytics to understand how people use our site so we can make it better. These track things like which features are popular and where people get confused. You can opt out of these in your browser settings.

We don't use advertising cookies or share cookie data with third-party advertising networks. What you do on velantrioxa stays on velantrioxa.

Children's Privacy

Our service isn't designed for anyone under 18. We don't knowingly collect information from children. If you're a parent and believe your child has created an account with us, contact us immediately and we'll delete it.

Changes to This Policy

We update this policy occasionally to reflect new features or legal requirements. When we make significant changes, we'll email you at least 30 days before they take effect. Small clarifications or formatting changes might happen without notice.

The "Last updated" date at the top of this page always shows when the most recent version was published. We also keep an archive of previous versions if you want to see what changed.

Questions or Concerns?

If something in this policy isn't clear, or if you have concerns about how we handle your data, please reach out. We're here to help.

Email: support@velantrioxa.com

Phone: +61 422 982 404

Mail: Privacy Officer, velantrioxa, Shopping Centre, Shop 4178 Robina Town Centre Dr, Robina QLD 4226, Australia

We'll respond to all privacy inquiries within five business days. For urgent security concerns, call us directly.

This privacy policy is governed by Australian law and complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. If you're accessing our service from outside Australia, your information will be transferred to and processed in Australia under these laws.